Refund policy

NO RETURN & NO REFUND POLICY

Effective from the date of store launch

Every item in our store is handcrafted with care — made by hand, one at a time. Because of the nature of handmade work, each piece is unique and made-to-order. We put time, effort, and materials into every single order, which is why we maintain a strict no return and no refund policy.

Please read this policy carefully before placing your order. By completing a purchase on our store, you confirm that you have read, understood, and agreed to the terms below.

1. All Sales Are Final

We do not accept returns, exchanges, or cancellations once an order has been placed. This applies to all products including crochet items, sewn pieces, and paintings.

Handmade products are not manufactured in bulk. Once your order is confirmed, materials are allocated and work begins. We are unable to reverse this process.

2. Please Order Carefully

Before placing your order, please ensure you have:

  • Read the full product description carefully
  • Reviewed all product photos
  • Checked sizing, colour, and material details
  • Contacted us with any questions before purchase

We are happy to answer any questions before you buy. Once payment is made, we are unable to accommodate changes of mind, size concerns, or colour preference changes.

3. Handmade Nature of Products

Please be aware of the following before purchasing:

  • Minor variations in colour, texture, stitch pattern, or finish are natural and expected in handmade goods. These are not defects.
  • Screen colours may vary slightly from the actual product due to display settings.
  • Each item is unique. No two handmade pieces are identical.

These characteristics are part of what makes handmade work special. They are not grounds for a return or refund.

4. Exception: Damaged or Incorrect Items

In compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, we will address the following situations:

  • Your item arrived significantly damaged due to transit
  • You received an item materially different from what was described and shown on the product page

If either applies, you must contact us within 48 hours of delivery with clear photographs of the item and packaging, along with your order number. Claims made after 48 hours will not be entertained.

We reserve the right to assess each case individually and our decision will be final. If a claim is validated, we will offer a replacement or store credit at our discretion. Cash refunds are offered only where legally required.

5. Cancellations

Orders cannot be cancelled once placed. If you need to change your delivery address, contact us within 2 hours of placing the order. We will do our best to help but this is not guaranteed.

6. Cash on Delivery (COD) Orders

Please ensure you are available to receive and pay for your order at delivery. Repeated refusal of COD deliveries will result in your account being blocked from placing future orders.

7. Contact Us

If you have a concern about your order, please reach out before making any assumptions. We are a small, independent, handmade business and we genuinely care about every customer.

Email: meenos.thc@gmail.com

Response time: Within 48 hours on business days

This policy is governed by the laws of India, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.